If you continue to have problems, or the clean reinstall doesn't resolve your issues, then the next step will be to provide a bit of system info. Then, you would carefully follow the steps outlined in this pinned topic: MBAM Clean Removal Process 2x Their contact information is here: How do I obtain my license key or confirmation email? If you did not keep the email and did not print a paper copy of it, you can contact the e-commerce partner, cleverbridge. That information would have been sent to you in an email at the time you purchased the license. So, in order to perform a clean reinstall, one would need to have available before starting the process one's license ID and key. (If you did NOT install MBAM from a Windows Admin account, right-clicking the desktop shortcut icon and selecting "Run As Administrator" should permit you to update.)Īs far as cleanly reinstalling MBAM Premium, the removal tool may indeed remove your license information from the computer. In order to prevent the grayed-out button from happening again, please make sure your "Detection and Protection" settings for PUPs and PUMs are configured to "Treat Detections as Malware". Instead, please post back to this topic WITHOUT taking any actions.
IMPORTANT: If your last scan was with database 2014.07.26.09 on or about July 26 and there are MANY files detected (especially Windows system files), do NOT quarantine those files. That should fix the grayed-out "Update Now" button problem. If there are "Detected Threats" awaiting your action, please address them.
Please open the main program dashboard > click the "Scan" button at the top. If you did install MBAM from a Windows Admin account, then the most common explanation for a grayed-out "Update Now" button is scan detections (usually PUPs or PUMs) awaiting your action.
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